Returns & Exchange Policy
Last updated: March 27, 2026
Our Return & Exchange Commitment
At Zoya Outfits, we want you to be completely satisfied with your purchase. This Return Policy outlines our terms and conditions for returns and exchanges in accordance with the laws and regulations of Pakistan. Please read this policy carefully before making a purchase.
Return Eligibility
7-Day Return Period
Items may be returned within 7 days from the date of delivery under the following conditions:
- • Product is damaged or defective
- • Product is incomplete or missing items
- • Wrong product was delivered
- • Product does not match the description
- • Product has manufacturing defects
Product Condition Requirements
For a return to be accepted, the product must meet these criteria:
- • Returned in original packaging
- • All tags and labels intact
- • Product unused and unwashed
- • All accessories and free items included
- • Original invoice/receipt included
Return Guidelines
Acceptable Returns
- Damaged or defective products
- Incomplete items or missing accessories
- Wrong product or size delivered
- Products with manufacturing defects
- Items not matching product description
- Products with color or fabric discrepancies
Non-Returnable Items
- Personal preference (don't like the item)
- Products with removed tags or labels
- Used, worn, or washed items
- Products without original packaging
- Customized or personalized items
- Sale or discounted items (unless defective)
- Items returned after 7 days
How to Return an Item
Contact Us
Notify us within 7 days of delivery via email or phone with your order number and reason for return
Get Approval
Our team will review your request and provide return authorization and instructions
Pack Securely
Pack the item in its original packaging with all tags, accessories, and invoice included
Ship Back
Send the item to our address using our courier service or as instructed by our team
Refund & Exchange Process
Exchanges
- • You may exchange the product for a different size, color, or similar item of equal value
- • Exchange processing time: 3-5 business days after receiving the returned item
- • Shipping costs for exchanges may apply depending on the reason
- • Product must meet all return condition requirements
Refunds
- • Refunds are processed within 7-10 business days after receiving and inspecting the returned item
- • Refund will be issued to the original payment method
- • Shipping charges are non-refundable unless the return is due to our error
- • Bank processing time may vary (3-7 business days)
Important Notes
Packaging Requirements
- • Items must be returned in their original box or packaging
- • All original tags must be attached and intact
- • Include all accessories, manuals, and free gifts received
- • Ensure items are securely packed to prevent damage
Inspection Process
- • All returned items undergo quality inspection upon receipt
- • Returns not meeting our criteria will be rejected
- • You will be notified of the inspection results via email
- • Rejected returns will be sent back to you at your expense
Pakistan Consumer Protection
Legal Compliance
This return policy is in compliance with the Consumer Protection Laws of Pakistan and the E-Commerce Rules and Regulations governed by the Pakistan Telecommunication Authority (PTA) and the Ministry of Commerce.
As per Pakistani law, consumers have the right to return defective or misrepresented products. We uphold these rights and ensure a fair return process.
Dispute Resolution
In case of any disputes regarding returns or refunds, we encourage customers to contact our customer service team first.
If the matter cannot be resolved, customers may seek recourse through the Consumer Protection Councils established under Pakistani law.
Shipping & Return Costs
Our Fault
If the return is due to our error (damaged, defective, or wrong item), we cover all shipping costs both ways.
Size Exchange
For size or color exchanges, return shipping costs may be shared or borne by the customer based on circumstances.
Customer Preference
Returns due to personal preference are not accepted as per our policy and Pakistani commerce regulations.
Need Help with a Return?
Our customer service team is here to assist you with any questions or concerns regarding returns and exchanges.
privacy@zoyaoutfits.com
Phone
+92 335 1936028
Business Hours: Monday - Saturday, 10:00 AM - 8:00 PM (PKT)
Zoya Outfits reserves the right to modify this return policy at any time. Any changes will be effective immediately upon posting on our website.
For the most up-to-date version of our return policy, please visit this page regularly.